Approach
One build at a time.
It is why we will tell you when we are booked rather than take the job and sit on it.
You get in touch
The form asks six questions. That is the whole of it — no discovery questionnaire, no sequence of emails designed to keep you warm.
We build something before we talk
We read your reviews and look at what a customer finds when they search you. Then we build a rough version of the site, so the call is the two of us looking at something real.
Thirty minutes on a call
Long enough to decide whether this is worth doing. If it is not, we will say so on the call rather than send a proposal you have to decline.
One email with everything we need
Text, photos, logins, opening hours. One list, once, rather than a fortnight of remembering one more thing.
A plan and a price, in writing
What is being built, what it costs, and the date it is due. You approve it before anything starts, and it goes into the contract.
A login for the build
It shows what stage yours is at, so you can check where things are without having to ask.
- What the business does, in your words rather than in marketing language.
- Photos, if you have them. If you do not, we will tell you exactly what to take.
- Your hours, your service area, and how you want people to get hold of you.
- Logins for the domain and anything already online — or just the details to track them down.
- Anything already written: a flyer, a Facebook bio, the old site.
If something on that list does not exist yet, say so. Half of it usually does not, and that is a normal place to start rather than a delay.
- Design
- Laid out for a phone first, because that is where most of your traffic is.
- Copy structure
- What goes on which page and in what order. You supply the facts.
- Build
- The site itself, on your own domain, with nothing rented from a page builder.
- Domain and DNS
- Registered in your name, pointed correctly, renewals in your control.
- Hosting setup
- Live, on HTTPS, with backups.
- Google Business Profile
- Linked up so the reviews you already have point at the new site.
- Analytics
- Enough to see what people do. Not a dashboard you will never open.
- Handover
- How to edit it, who to call, and everything transferred into your accounts.
Priced per project. You get a fixed number in writing before anything is built.
What moves it: how many pages, whether you edit them yourself, whether it takes bookings or payments, whether there is a database and a login behind it, and how much of the writing and photography already exists.
Small jobs stay small. A single page, a booking form, or a fix to something that already exists is priced as what it is, not as the start of something bigger.
If the scope changes, the number changes, and you approve it before we carry on. Hosting and ongoing edits after launch are available and optional; the site is yours either way.
There is no figure on this page on purpose. A number published before anyone knows what is being built is an expectation, not a quote, and you deserve the second one.
What do you need from me?
About one email’s worth: what the business does, photos if you have them, your hours and service area, and logins for anything already online. We send the list, so you are not guessing.
Do I own the site, the domain and the content?
All three. The domain is registered in your name, the code and the content are yours, and if you ever want to leave we hand everything over rather than holding it as leverage.
I have only got a Facebook page — is that a problem?
No, and it is the most common place we start. A Facebook page means the business is already findable and already has proof attached to it, which is more than most builds begin with.
What happens after it goes live?
It is yours and it works. Hosting, updates and edits afterwards are available if you want them and entirely optional — nothing stops working if you say no.
When will it be finished?
There will be a date in the plan before you sign anything, and that date goes into the contract. We will not give you a number before we know what we are building.